Some may say I’m a sucker
Nov 9th, 2009 | By MtnGrl
If I answer the phone and it’s a telemarketer, or someone taking surveys or raising money for the Fraternal Order of Police, I always allow them to complete their first statement without interrupting, before I explicitly state that I’m not interested in contributing to whatever it is that they’re trying to get me to contribute to. I do this, number 1, because I’ve got what’s known in certain vernacular as “good home training”; and, number 2 and mostly, because I empathize: I’ve worked as a tele- all those things and I know firsthand how demoralizing it can be to get hang up after hang up in one ear while bells go off in the other celebrating coworkers who rack up sales instead of hang ups; and number 3, how can you NOT listen and donate to an organization raising money for families of police officers killed in the line of duty?!
I’m glad to hear that inflection in the caller’s voice, the surprise, the aural equivalent of their face lighting up, when I answer ‘Yes’ or whatever response they least expected, that invites them to continue with their spiel. If you’ve never done this work, trust me, rejection wears on you. Even if I ultimately reject, I feel good that I handle it civilly, not cussing anybody out, or slamming down the phone. If I’m not helping somebody make their quota; that’s unfortunate enough, no need to add insult to injury by being nasty.


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